Support From the Pfizer Bridge Program
- What is the Pfizer Bridge Program®?
- Who is my Patient Care Consultant (PCC)?
- How do I get in touch with the Pfizer Bridge Program or my Patient Care Consultant (PCC)?
- My doctor has prescribed GENOTROPIN® (somatropin [rDNA origin] for injection), but I still have not received the drug. How do I know where I am in the approval process?
- How does the insurance process for GENOTROPIN work?
- What happens if treatment is not covered by my insurance company?
- What happens if my insurance coverage changes while my child is being treated with GENOTROPIN?
What is the Pfizer Bridge Program?
The
Pfizer Bridge Program offers device and reimbursement support for you and your child
throughout treatment. It helps families get information about treatment and insurance
coverage. With the Pfizer Bridge Program, you will be assigned a Patient Care Consultant
(PCC). This means you will always have access to the same specialist who knows you
and your child's growth and treatment history.
Learn more about the Pfizer Bridge Program.
Who is my Patient Care Consultant (PCC)?
As part of the Pfizer Bridge Program, your Patient Care Consultant (PCC) can help you and your doctor complete and send the forms needed by your insurance company.
Your dedicated PCC will:
- Work with your insurance company to complete and submit paperwork
- Find ways to pay for GENOTROPIN if your insurance company won't, or if you don't have insurance
- Provide training on how to inject your child, or teach your child how to give injections to himself or herself
- Help you understand the appropriate ways to store GENOTROPIN, and how to travel with it
- Make sure you always have enough GENOTROPIN
How do I get in touch with the Pfizer Bridge Program or my Patient Care Consultant (PCC)?
You can call the Pfizer Bridge Program toll-free at 1-800-645-1280. The hours are
9:00 AM to 9:00 PM Eastern Time. The best time to reach your PCC is before 7:00
PM.
Please note: Pfizer Bridge Program® services are available to United States residents only.
Nonresidents calling the Pfizer Bridge Program may be directed to alternative resources, if available.
My doctor has prescribed GENOTROPIN, but I still have not received the drug. How do I know where I am in the approval process?
With the Pfizer Bridge Program you will be assigned a dedicated Patient Care Consultant (PCC). He or she can help you with insurance by answering questions you may have while the insurance company is reviewing your case. To check the status of your insurance approval, you can call your PCC toll-free at 1-800-645-1280. Pfizer Bridge Program hours are 9:00 AM to 9:00 PM Eastern Time. The best time to reach your PCC is before 7:00 PM.
How does the insurance process for GENOTROPIN work?
When your doctor writes a prescription for GENOTROPIN, the Pfizer Bridge Program is notified, and the insurance coverage process begins. To understand the approval process, it may help to see a chart of how it works.

What happens if treatment is not covered by my insurance company?
Your Patient Care Consultant (PCC) can help you and your doctor try again if your insurance company doesn't want to pay for treatment. He or she can also help you try to find other ways to get your therapy covered, if possible.
What happens if my insurance coverage changes while my child is being treated with GENOTROPIN?
Your Patient Care Consultant (PCC) will help you review your insurance plan options during open enrollment to see if GENOTROPIN is covered under your new plan.
- Next: Treatment Support



